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| Founded | 16 March 1963 |
|---|---|
| Founder | Reverend Dr Sir Alan Walker |
| Type | Non-profit |
| Registration no. | 84081031263 |
| Legal status | Charity |
| Focus | Mental health |
| Location |
|
Region served | Australia |
| Product | Telephone and online crisis support |
| Members | 17[1] |
| Owner | Wesley Mission |
Key people | CEO: Colin Seery Chairperson: Jacinta Munro |
| Subsidiaries | Lifeline Direct |
| Revenue | $116,078,706[2] (2024) |
| Expenses | $114,647,217[2] (2024) |
| Employees | 256[2] |
| Volunteers | 10,000[3] |
| Website | www |
Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support service in Australia. Volunteer crisis supporters provide suicide prevention services, mental health support and emotional assistance through methods via telephone, face-to-face communication and online.
The telephone service can be accessed by calling 13 11 14 within Australia.
Telephone crisis support is provided via a network of Lifeline Centres maintained by trained volunteers and some paid staff. Lifeline Centres are owned and operated by affiliate member organisations of Lifeline Australia, some of which are wholly owned subsidiaries of the national group, and some of which are local branches of the Uniting Church in Australia.[1]
As at August 2022, there are 41 Lifeline Centres, spanning across 60 locations around Australia in every state and territory. About 11,000 volunteers deliver support services, while approximately 1,000 staff provide administration and fundraising co-ordination. Some Lifeline Centres also provide other support services which may include face-to-face counselling, group support, assistance with food and utility bills, support for the elderly and frail, and related services.
Lifeline has over 250 retail outlets around the country which sell a variety of clothes, furniture and bric-a-brac. Some Lifeline Centres have a number of stores but not all Lifeline Centres have retail outlets.[citation needed]
- ^ a b "Our Members". Lifeline Australia. Archived from the original on 8 December 2024. Retrieved 24 October 2022.
- ^ a b c FY2023–24 Annual Report The Destination for Help (PDF) (Report). Lifeline Australia. 17 October 2024. pp. 6, 12, 56, 63, 67. Archived (PDF) from the original on 27 February 2025. Retrieved 5 March 2025.
- ^ "Data and statistics". Lifeline Australia. Archived from the original on 28 February 2025. Retrieved 5 March 2025.