Chatbot

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A chatbot (originally chatterbot)^[1] is a software application or web interface designed to have textual or spoken conversations.^[2]^[3]^[4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.

Chatbots have increased in popularity as part of the AI boom of the 2020s, and the popularity of ChatGPT, followed by competitors such as Gemini, Claude and later Grok. AI chatbots typically use a foundational large language model, such as GPT-4 or the Gemini language model, which is fine-tuned for specific uses.

A major area where chatbots have long been used is in customer service and support, with various sorts of virtual assistants.^[5]

^ Cite error: The named reference Mauldin was invoked but never defined (see the help page).
^ "What is a chatbot?". techtarget.com. Archived from the original on 2 November 2010. Retrieved 30 January 2017.
^ Caldarini, Guendalina; Jaf, Sardar; McGarry, Kenneth (2022). "A Literature Survey of Recent Advances in Chatbots". Information. 13 (1). MDPI: 41. arXiv:2201.06657. doi:10.3390/info13010041.
^ Adamopoulou, Eleni; Moussiades, Lefteris (2020). "Chatbots: History, technology, and applications". Machine Learning with Applications. 2 100006. doi:10.1016/j.mlwa.2020.100006.
^ "2017 Messenger Bot Landscape, a Public Spreadsheet Gathering 1000+ Messenger Bots". 3 May 2017. Archived from the original on 2 February 2019. Retrieved 1 February 2019.

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